Insurance & Fees

Accepted Insurance & Patient Fees Policy

Dr Serena is a preferred provider with most major insurances. She is an in-network provider for the following plans in Washington:


Dr Serena is NOT a MEDICARE provider. Some Medicare Advantage plans however may provide coverage.


Dr Serena provides some procedures and treatments that are not covered by insurance, and will always educate you if your plan will provide coverage or not for treatments appropriate for your conditions.

Telehealth: Dr Serena provide telemedicine service for her patients. Most major insurance now provide coverage for telemedicine care. If your insurance does not provide coverage for video conferencing for medical care, there is a nominal fee charged for this service.

All health plans vary, please contact your insurance directly to understand your specific coverage for Dr. Serena as a naturopathic physician under your plan.

Office visits fees are determined by the complexity of the problems addressed. If you have any questions please do not hesitate to discuss our fees. Your insurance will be billed directly. Insurance plans cover varying percentages of your medical costs; you may be responsible for any amount not covered by your plan.

The cost of a first time visit for naturopathic medicine is typically $150 – $300.

Follow up naturopathic medicine visits are typically $90 – $175.

Preventive medicine (annual exams and physicals) are typically $175

We charge a $50 no show fee for missed appointments, and $25-50 fee for medical form completions such as medical leave or legal documentation.

NAMS Menopause Practitioner
Dr. McKenzie is proud to be a certified NAMS Menopause Practitioner, which designates her as having expertise in the area of women’s health midlife and beyond. Dr McKenzie is committed to providing the highest clinical care standards for menopause practice, and providing optimal menopause-related health care.
Designation of ISSWSH Fellow (IF) signifies training in the interdisciplinary, collaborative management of Female Sexual Health of the highest clinical standards.
AASECT Certified Sexuality Counselors assist people with sexual concerns realistically resolve intimate challenges through the introduction of problem solving techniques of communication as well as providing accurate information and relevant suggestions of specific exercises and techniques in sexual expression.

Contact Us

13126 120th Ave NE
Kirkland, WA 98034

Phone: (425) 398-9355
Fax: (833) 905-2316
We serve patients Monday through Friday from 8 a.m. – 4:30 p.m.


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